First Impressions of a long term care, assisted
living facility are an extremely important factor in
chosing the ideal living situation:

Do you like the facility’s location and outward appearance?

Is the facility convenient for frequent visits by family and friends?

Is the facility near a shopping complex?

Can the resident access a medical complex easily?

Is public transportation available/accessible?

Are you welcomed with a warm greeting from the staff?

Does the staff address residents by their names and
interact with them during your visits?

Do you notice the residents socializing with each other
and do they appear content?

Can you talk with residents about how they like living
there and about the staff?

Is the staff appropriately dressed, friendly and outgoing?

Do staff members treat each other in a professional manner?

Are visits with the residents encouraged and welcomed at any time?

What percentage of the units have been rented and are currently occupied?

Is there a waiting list? If so, how long do they estimate it will take to be admitted?


Living Area and Accomodations are extremely important factors in an assisted living facility's long term potential for your loved one or yourself. Ask these questions:

Is the floor plan well designed and easy to follow?

Are doorways, hallways and rooms accommodating to wheelchairs and walkers?

Are elevators available for those unable to use stairways?

Does the residence have good lighting, sprinklers and clearly marked exits?

Is the residence clean, free of odors and appropriately heated/cooled?

Are the common areas in general attractive, comfortable and clean?

Is there an outside courtyard or patio for residents and visits?

Is there an emergency evacuation plan?

Are there different sizes and types of units available with optional floor plans?

Does residence have furnished/unfurnished rooms?

What is provided or what can I bring?

May residents decorate their own rooms?

Is a 24-hour emergency response system accessible in the unit?

Are bathrooms private with handicapped accommodations for wheelchairs and walkers?

Do all units have a telephone and cable TV and how is billing handled?

May residents smoke in their units?


What is involved with the moving in/moving out process? How is the initial needs assessment done?

Does the assessment process include the resident, family, and facility staff?

Is there a written plan for the care of each resident and is there an ongoing process assessing a resident’s need for services? If so, how often are those needs evaluated?

Will your room be held for you should you require a hospital home stay?

Is there a written statement available of the resident rights and responsibilities?

How much is the monthly fee?

What are the specific costs for various levels or categories of services?

Are residents required to purchase renters’ insurance for personal property in their rooms?


Are there professional nursing services on site?

Is staff available to provide 24-hour assistance with activities of daily living (ADLs) if needed? (ADLs include dressing, eating, mobility, hygiene, grooming (bathing, toileting, incontinence.)

What is the staff to resident ratio?

How are medical emergencies handled? Does the residence have a clearly stated procedure for responding to medical emergencies?